Returns – Exchanges – Refunds

We offer a no quibble Exchange or Refund for any item for any reason.

Items must then be received back at Retro Killer Clothing within 14 days of dispatch and must be unworn/brand new in 100% re-sellable condition with bags/tags/boxes etc and all materials still attached.

Used items may not be returned.

How to return items
Please contact us by email >>here<< BEFORE returning your item to obtain an RMA RETURNS NUMBER and covering printable email letter. Do not phone us as we cannot give out RMA numbers over the phone. In your email please state your reason for wanting to return the item and (if appropriate) what item/product/size you would prefer. Customers are to pay their own postal costs for returns and must send via a postal service that is signed for recorded / trackable online. We take no responsibility for goods sent back from customers that go missing in the post that are not sent in this manner.

Exchanges
Should you wish to exchange for a different size or item once you have returned the item in the above manner you do not need to pay any additional delivery charges for us to send out your replacement, we will pay these costs ourselves. Please allow up to 28 days for exchanges to be processed.

Refunds
Original delivery charges are none refundable. Only the price of the item is refunded. Please allow up to 28 days for refunds to be processed.

Exchanges and Refunds from customers outside the UK
With exchanges outside the UK the customer is to pay shipping fess again. Original delivery charges are none refundable. Only the price of the item is refunded. Please allow up to 28 days for refunds to be processed.

Wherever possible we have provided all measurements (chest/body length etc) for each product so you can compare the size of the item you are viewing against an item you currently own. This is to help you to work out as to whether the item will fit you BEFORE making a purchase. (Thus helping to avoid many returns problems).